Kingston Upon Thames Vacations from $1,641

Superb hotel, brilliant location, great staff and cool bar and restaurant- will stay again when in London

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.

Locating the room was a challenge and then to find it was damp and the smell was so masked with air freshener that it was almost uninhabitable was not pleasant

Amazing stay at a wonderful hotel. Warmly decorated, well-appointed with many thoughtful touches (complimentary mini bar snacks, Dyson hair dryer, multi port in wall sockets, excellent turn down service, water all the time, etc.). All staff members were very friendly and I found room service to be really really quick (and the food was great). Great location for tourists with many tube options and restaurants nearby.